If you’re using an agency, it has responsibility for managing your PAs. Discuss all aspects of your care with the agency. They should pass this information on to your personal assistants. If you feel confident to do so, you can work directly with your PAs on some practical issues.
You might want to:
explain what you expect from your PA and what they can expect from you
organise the handover so each PA knows when to arrive at work and when they can leave so there is no gap in your care
ask them to talk to you if they’re not happy with the work
Managing relationships with PAs can be challenging. Make sure your instructions are clear, but without being rude or confrontational. If this does not work, you could try talking to the agency. If you’re still not getting the level of service you want, complain. If you need to, find another agency.
If you’re not happy with the agency’s level of service, tell them. Discuss what you’re not happy with. All good agencies will have a complaints procedure. They should also have a staff grievance procedure. Ask about these before you use them.
If making a complaint does not work, you could find another agency. Changing agency is much easier if you fund your own care or if there’s a lot of agencies in your area.
Your agency may be unable to guarantee the same PA each time. This can be stressful especially for tasks that are personal or intimate.
Make sure you tell your agency which tasks might be sensitive for you. Explain you want the same people to do these whenever possible. If they do not do this, complain.
If you’re worried about approaching the agency, ask a family member, friend or advocate to do it for you.
Personal assistants are trained in personal care, so they should be able to put you at ease. If something makes you feel uncomfortable, tell them.