This is sometimes called a customer reference number. It is unique to you. Your supplier will use this to identify you when you contact them.
2 Bill issue date and bill reference number
When your supplier sent your bill.
3 Name and address of account holder
You can have more than 1 person named on the account. This might be useful if your circumstances change.
The start and end date for the time this bill covers.
5 Account balance
Depending on how you pay, this will be different.
Credit means that you paid more than you used. For example, £70.
Debit means that you owed the supplier money. For example -£70.
0 or zero balance, which means that you did not owe anything.
6 How much you paid since the last bill
Your payments since the last bill.
7 The total cost
This amount is for the billing period. It could be either:
for the energy you have used based on your energy supplier’s estimate
for how much energy you have used
8 Your new account balance or amount owed
This will include any credit you have on your account.
Credit means that you have paid for more than you used. For example, £70.
Debit means that you owe the supplier money. For example, -£70.
0 or zero balance. This means that you do not owe anything.
9 Direct Debit
If you pay by Direct Debit, you pay a fixed amount each month over a set period, usually a year. Your supplier will recalculate your payments if they are either:
too high and you are building up a large credit
or too low and you are building up a debt
Your monthly payments will either increase or decrease to match how much electricity you are using.
10 Personal projection
An estimate of your electricity use over a set period, usually a year. This can help with Direct Debit payment plans or budgeting.
11 Cheaper tariff options for electricity
Your supplier must tell you about cheaper tariffs. Some suppliers will even tell you of cheaper tariffs with other energy suppliers. You can use an accredited switching site to view the best deals in your area.
12 Contact details of your supplier
Includes phone number and office opening hours.
13 Emergency contact details
You can use these in an emergency when you supplier’s office is closed.
14 Complaints address for your supplier
Make sure you keep a copy of any complaint you make.
15 Your electricity supply number
A unique identity reference number for your electricity meter.
16 Estimated or ‘E’ reading for electricity
These are those supplied by your electricity supplier. Estimated readings are based on how much used you have used before or averages.
Suppliers use estimates when they do not have an actual or ‘A’ reading from you or a company meter reader.
Suppliers may show readings you have provided as:
17 Your latest reading meter reading
The meter reading used as the end point for this billing period.
18 Electricity units used
The amount of electricity you have used during the billing period. It subtracts your previous reading from your latest reading.
19 The rate you pay for electricity (tariff)
Electricity is measured in kilowatt hours (kWh). The kWh rate is the amount you are paying for your electricity. This is also called a tariff.
Fixed tariffs stay the same for the period of your contract. If you are on a standard tariff, the cost of energy will go up and down depending on the market.
20 The charge for electricity
How much the electricity you have used costs, not including VAT. 5% VAT should be added to this.
If the VAT on your bill is more than 5%, you should contact your supplier.
Look at total cost (7) to see how much you need to pay. This includes:
the cost of the electricity you have used
VAT, which should be 5%
any credit or debt that you have with your supplier
21 Standing charge for electricity
A fixed cost for providing your electricity supply. It includes things like:
keeping your home connected to the network
maintaining the electricity network
22 Electricity tariff
How you pay for your electricity and the amount you pay is called a tariff. There are many different tariffs to choose from. They have different payment options, discounts and terms and conditions.
ask your supplier if you are on the best tariff
check if there is a better tariff with a different supplier