We offer free energy and water advice to disabled people, helping them to manage their energy and water needs.
The service is open to:
Our expert advisers can support you through a wide range of topics related to your energy and water needs, including:
You will get a telephone appointment with an energy adviser that will last up to 45 minutes. During this appointment you will get information and advice specific to your needs.
Your adviser will arrange any follow-up appointments, if you need them.
To get the most out of your appointment, please try to give your adviser as much detail as possible. You should have pen and paper for taking notes and the following information easily available:
Email support is currently unavailable, this is due to a high volume of support requests. We hope to open email support soon, please come back next week.
You can still get support by:
We are sorry for the inconvenience this may cause you.
During your application you will be asked about the type of support you need. Here you can choose how you would like to receive your advice.
You will also get support through a personalised action plan, setting out steps for you to take to resolve the problem. This may include contacting other services for additional advice and support.
You can also look at our online advice and support for help with:
If our adviser believes you could be entitled to further benefits or need advice on managing debt not related to energy. They will point you to other services that can help you.
We can make adjustments, such as:
If you have questions about accessing the service, please get in touch.
We are open Monday to Friday from 8am to 8pm.
This service is funded by the Energy Redress Scheme set up by the Energy Saving Trust.
We are supported by UK Power Networks, Anglian Water, SGN, Cadent, Wales and West Utilities, Northern Gas Networks, Outfox the Market, Bristol Water and Wessex Water.