Getting financial help from your energy supplier

If you need help to buy a boiler you can:

• look at Energy Company Obligation schemes
• contact our Disability Energy Support service
• look at the LEAP Boiler Scheme
• ask your energy supplier
• ask your local council

Eligibility and offers can change. You are not guaranteed to get financial support for a boiler.

The Individual and Families Fund is open to prepayment meter and credit account customers of British Gas customers and customers of other suppliers.

The British Gas Energy Support Fund is open to British Gas customers with credit and prepayment meter accounts.

Apply for a British Gas Energy Trust grant

The Let's Talk Energy Fund can help if you are struggling to pay your bills or to replace broken appliances such as:

• cookers
• fridges
• freezers
• washing machines

The fund considers customers of OVO (including OVO Energy, SSE and Boost) and Scottish Power first.

It can help customers of other energy suppliers, but this depends on funding availability.

When applying, you must prove you claim certain means-tested benefits.

Financial grants for individuals (Charis)

To apply, you must be an EDF customer.

If you are in debt with your gas and electricity payments, EDF can provide grants to buy white goods, such as a fridge or washing machine.

Before applying, you must have accessed money advice and know your household income, spending and debts.

When applying you must:

• know your EDF Energy account number
• take a meter reading the day you send the application
• tell EDF why you are applying, especially if this is due to illness or financial difficulties
• have proof of any benefits

EDF Customer Support Fund (charisgrants.com)

It is quicker to send proof of your benefits electronically if you can.

This fund is available to help existing and previous E.ON and E.ON Next customers.

You can apply to receive financial help towards:

• repaying arrears
• replacing white goods such as cookers, fridge-freezers and washing machines

To apply, you must:

• show that you are able to pay future energy bills
• provide evidence of the income you receive
• have received money advice and a budget sheet from your local Citizens Advice or StepChange Debt Charity

When applying, you must provide:

• proof of all household income for yourself and anyone living with you for the current tax year.
• all pages from the Department for Work and Pensions (DWP) stating your entitlement to a benefit and the amounts due to be paid for the current tax year
• pension letters for State or private pensions
• the budget sheet dated within the last 4 weeks and on headed paper

You will also need medical evidence, such as:

• medical confirmation from the organisation that referred to you
• or a medical DS1500 form
• or medical confirmation from a consultant or your doctor

E.ON Next Energy Fund

Octopus customers can access financial support through an online tool. This asks you a series of questions about your financial situation.

Help when you are struggling to pay (Octopus)

Ovo Energy has an Extra Support Scheme.

OVO's Extra Support

Are you struggling with debt related to a Scottish Power account?

Find out if you qualify for help from the Scottish Power Hardship Fund. 

Scottish Power Hardship Fund

You must switch to a smart meter in prepayment mode to be considered.

Utilita Helping Hand Fund

Call 0333 777 3215 to find out more about the fund.

Utility Warehouse Hardship Fund