You can sign up to a Priority Services Register (PRS) to receive extra help from your energy supplier or distribution network operators. It is free to sign up.
You’re eligible if you:
are of state pension age are disabled have a long-term medical condition have additional communication needs are in a vulnerable situation have a child under 5 living with you
The PSR gives you access to:
information in an accessible format advance notice of planned power cuts identification scheme, password protection and nominee scheme for a family member or carer on your behalf priority support in an emergency help with meter reading
If you have different suppliers for electricity and gas, you will need to register with each. If you have a carer, they can register on your behalf. There is no charge and you can register for all or some of the services.
The Priority Services Register (Ofgem) Video about Priority Services Register (YouTube) Energy suppliers
Each supplier has its own Priority Services Register. You can find their contact details on your energy bill.
You can register online if you are a customer of
If you have a different supplier for your gas and electricity, you need to contact both.
If you switch supplier, you will need to register for the PSR again with your new supplier.
Gas network distributors
Each distributor has its own register, so you need to contact them directly. You can do this by phone, email or an online form depending on the distributor.
Scotland and Southern England (including South London) SGN
0800 975 18 18
North East England, Yorkshire and Northern Cumbria Northern Gas Network
0800 040 77 66
West Midlands, North West England and East England (Including London) Cadent
0800 389 80 00
Wales and South West England Wales and West Utilities
0292 027 85 58
Last reviewed by Scope on:
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