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Priority Services Register for extra help from energy and water companies

You can sign up to a Priority Services Register (PSR) to receive extra help from your energy or water company. It’s free to sign up.

You do not need to show proof of your condition, age or situation. You’re eligible if you:

  • have reached your State Pension age 
  • are disabled or have a long-term medical condition
  • are recovering from an injury
  • have a hearing or sight condition
  • have a mental health condition
  • are pregnant or have children under 5
  • have extra communication needs, such as if you do not speak or read English well

You might still be able to register for other reasons if your situation is not listed. For example, if you need short-term support after a stay in hospital.

Being on the register gives you access to:

  • information in an accessible format
  • notice of planned power cuts or water supply issues
  • identification schemes where company staff give you a password so you know it’s a genuine call
  • nominee schemes where they send your bills to a family member or carer of your choice
  • priority support in an emergency
  • help with meter readings

If you have different companies for water, electricity and gas, you will need to sign up with each. If you have a carer, they can sign up for you. You can register for all or some of the services.

The Priority Services Register (Ofgem)

Video about Priority Services Register (YouTube)

If someone else manages the bills

You can still sign up to the Priority Services Register if your bills:

  • are in someone else’s name, like your landlord
  • are included in your rent, for example through a housing association

If you’re refused access to the register

You should not be refused access to the Priority Services Register with any energy or water company if you’re eligible. Scope’s utility team can help.

Book a free appointment with a Scope adviser.

Call free on 0808 801 0828.

Energy companies

Each company has its own Priority Services Register. You can find their contact details on your bill and register by phone.

You can register online if you are a customer of

If you have a different company for your gas and electricity, you need to contact both.

If you switch supplier, you will need to register for the PSR again with your new supplier.

If you move house but stay with the same company, you’ll remain on the register.

Electricity network distributors

Electricity network distributors are responsible for getting electricity to homes and businesses where you live.

Each distributor has its own register, so you need to contact them directly. You can do this online, by phone or email, depending on the distributor.

Use your postcode to find your electricity distributor (Energy Networks Association).

North East England

Northern Powergrid

0800 011 3332

North West

Electricity North West

0800 195 41 41

Yorkshire

Northern Powergrid

0800 011 3332

Midlands

Western Power Distribution

0800 096 30 80

Eastern England

UK Power Networks

0800 029 42 85

South Wales

Western Power Distribution

0800 096 30 80

Southern England

Scottish and Southern Energy Power Distribution

0800 294 3259

London

UK Power Networks

0800 029 42 85

South East England

UK Power Networks

0800 029 42 85

South West England

Western Power Distribution 

0800 096 30 80

North Wales, Merseyside, Cheshire and North Shropshire

SP Energy Networks

0330 101 0167

Gas network distributors

Gas network distributors are responsible for getting gas to homes and businesses where you live.

Each distributor has its own register, so you need to contact them directly. You can do this online, by phone or email, depending on the distributor.

Who’s my energy supplier or network operator? (Energy Networks Association)

Scotland and Southern England (including South London)

SGN

0800 975 18 18

North East England, Yorkshire and Northern Cumbria

Northern Gas Network

0800 040 77 66

West Midlands, North West England and East England (Including London)

Cadent

0800 389 80 00

Wales and South West

England Wales and West Utilities

0292 027 85 58

Last reviewed by Scope on: 16/02/2022

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