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Priority Services Register for extra services from your energy suppliers

You can sign up to a Priority Services Register (PRS) to receive extra help from your energy supplier or distribution network operators. It is free to sign up.

You’re eligible if you:

  • are of state pension age
  • are disabled
  • have a long-term medical condition
  • have additional communication needs
  • are in a vulnerable situation
  • have a child under 5 living with you

The PSR gives you access to:

  • information in an accessible format
  • advance notice of planned power cuts
  • identification scheme, password protection and nominee scheme for a family member or carer on your behalf
  • priority support in an emergency
  • help with meter reading

If you have different suppliers for electricity and gas, you will need to register with each. If you have a carer, they can register on your behalf. There is no charge and you can register for all or some of the services.

The Priority Services Register (Ofgem)

Video about Priority Services Register (YouTube)

Energy suppliers

Each supplier has its own Priority Services Register. You can find their contact details on your energy bill.

You can register online if you are a customer of

If you have a different supplier for your gas and electricity, you need to contact both.

If you switch supplier, you will need to register for the PSR again with your new supplier.

Electricity network distributors

Each distributor has its own register, so you need to contact them directly. You can do this by phone, email or an online form depending on the distributor.

North East England

Northern Powergrid

0800 66 88 77

North West

Electricity North West

0800 195 41 41

Yorkshire

Northern Powergrid

0800 37 56 75

Midlands

Western Power Distribution

0800 096 30 80

Eastern England

UK Power Networks

0800 029 42 85

South Wales

Western Power Distribution

0800 096 30 80

Southern England

Scottish and Southern Energy Power Distribution

0800 048 35 16

London

UK Power Networks

0800 029 42 85

South East England

UK Power Networks

0800 029 42 85

South West England

Western Power Distribution 

0800 096 30 80

North Wales, Merseyside, Cheshire and North Shropshire

SP Energy Networks

0800 001 54 00

Gas network distributors

Each distributor has its own register, so you need to contact them directly. You can do this by phone, email or an online form depending on the distributor.

Scotland and Southern England (including South London)

SGN

0800 975 18 18

North East England, Yorkshire and Northern Cumbria

Northern Gas Network

0800 040 77 66

West Midlands, North West England and East England (Including London)

Cadent

0800 389 80 00

Wales and South West

England Wales and West Utilities

0292 027 85 58

Last reviewed by Scope on: 11/11/2020

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