Priority Services Register for extra services from your energy and water suppliers
You can sign up to a Priority Services Register (PRS) to receive extra help from your energy or water supplier. It is free to sign up.
You’re eligible if you:
- are of state pension age
- are disabled
- have a long-term medical condition
- have additional communication needs
- are in a vulnerable situation
- have a child under 5 living with you
It gives you access to:
- information in an accessible format
- notice of planned power cuts or water supply issues
- identification scheme, password protection and nominee scheme for a family member or carer on your behalf
- priority support in an emergency
- help with meter reading
If you have different suppliers for electricity and gas, you will need to register with each. If you have a carer, they can register on your behalf. There is no charge and you can register for all or some of the services.
Energy suppliers
Each supplier has its own Priority Services Register. You can find their contact details on your energy bill.
You can register online if you are a customer of
If you have a different supplier for your gas and electricity, you need to contact both.
If you switch supplier, you will need to register for the PSR again with your new supplier.
Electricity network distributors
Each distributor has its own register, so you need to contact them directly. You can do this by phone, email or an online form depending on the distributor.
North East England
0800 011 3332
North West
0800 195 41 41
Yorkshire
0800 011 3332
Midlands
0800 096 30 80
Eastern England
0800 029 42 85
South Wales
0800 096 30 80
Southern England
Scottish and Southern Energy Power Distribution
0800 294 3259
London
0800 029 42 85
South East England
0800 029 42 85
South West England
0800 096 30 80
North Wales, Merseyside, Cheshire and North Shropshire
0330 101 0167
Gas network distributors
Each distributor has its own register, so you need to contact them directly. You can do this by phone, email or an online form depending on the distributor.
Scotland and Southern England (including South London)
0800 975 18 18
North East England, Yorkshire and Northern Cumbria
0800 040 77 66
West Midlands, North West England and East England (Including London)
0800 389 80 00
Wales and South West
England Wales and West Utilities
0292 027 85 58
Water suppliers
Each distributor has its own register, so you need to contact them directly. You can do this by phone, email or an online form depending on the distributor.
Last reviewed by Scope on: 26/03/2021
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