You could also try to find support through Facebook groups set up for your local area. Some support groups or volunteers may post about the services available or you can ask for help finding a local volunteer group.
What to expect from a volunteer
A volunteer will phone you to make arrangements. They may call from a withheld number. Discuss a way of paying that you’re both comfortable with and agree where they can leave your shopping.
You can then give them a shopping list by phone, text or email. Let them know:
any food allergies in your household
if you’re happy with substitute products
Some volunteers will collect prescriptions and medication for you. Ask a family member or friend if you do not feel comfortable with this.
Volunteers should not enter your home. Try to:
keep at least 2 metres apart
arrange a safe place they can drop your shopping
leave payment like money or cheques in a safe place where they can collect it
dispose of carrier bags once you’ve unpacked your goods
wash your hands for at least 20 seconds with soap and water after you’ve handled items
Do not give your bank card or card details to a volunteer. Use a more secure way of paying such as cash, cheque or a bank transfer.
How to pay safely
Volunteers are advised to limit shopping to £30 per person. Try to pay once they deliver the shopping safely and provide a receipt.
Pay a volunteer in cash after they drop off your shopping. Try to have the exact amount and put it in an envelope somewhere safe for them to collect.
Payout enables you to give someone you trust a unique barcode and let them get cash for you from a Post Office branch or bank. You do not need a Post Office Account. This is available to all banks, building societies and credit unions.
If you cannot take cash out, transfer the amount directly to the volunteer’s bank account after they drop off your shopping. You can do this online or through your banking app using their sort code and account number.
PayPal allows you to pay someone online without swapping bank details. Use the volunteer’s email address or phone number to pay. Or they can give you a PayPal Me link for the amount.
Sign up with your bank details or the following cards:
Some voluntary organisations are using a password system so people can pay for shopping by phone. To do this, you need to give your volunteer a password or number. When they finish shopping, they can go to the customer service desk and call you. The service desk staff will confirm that your passwords or numbers match, and then take the payment from you over the phone.
Bank volunteer cards
Some banks provide a second bank card you can give to a volunteer. These include: