Inaccessible vehicles, poor customer service and lack of up to date information make using public transport more difficult for disabled people. Sometimes it's outright impossible.
It's hard for disabled people to know what to expect when using public transport. This impacts people's ability to get to work, meet up with friends, and live independent lives. And it affects how people can solve problems and complain if things go wrong.
But it doesn’t need to be this way.
Working with the Department of Transport
Together, we campaigned for the Government and public transport companies to be clear and open with disabled customers about the service they can expect.
You helped us call for a Passenger Charter, and the Government have listened.
The Passenger Charter
Working with the Government and disabled people, we will create a Passenger Charter. An information resource to help disabled people find the information they need when using public transport.
The charter will:
- bring together information, in one place
- help disabled people to understand their rights across the transport network
- set out the standards they should expect, and
- how to complain if things go wrong
This is a big step forward in making public transport better for disabled people.