Inaccessible vehicles, poor customer service and lack of up to date information make using public transport more difficult for disabled people. Sometimes it's outright impossible.
It's hard for disabled people to know what to expect when using public transport. This impacts people's ability to get to work, meet up with friends, and live independent lives. And it affects how people can solve problems and complain if things go wrong.
But it doesn’t need to be this way.
Join our campaign today
We are calling on government and public transport companies to be clear about the service that disabled people should be able to expect. We would like to see a clear passenger charter that sets out a culture of accountability and openness with customers.