Inaccessible vehicles, poor customer service and lack of up to date information make using public transport more difficult for disabled people. Sometimes it's outright impossible.
It's hard for disabled people to know what to expect when using public transport. This impacts people's ability to get to work, meet up with friends, and live independent lives. And it affects how people can solve problems and complain if things go wrong.
But it doesn’t need to be this way.
Together, we campaigned for the Government and public transport companies to be clear and open with disabled customers about the service they can expect.
You helped us call for a Passenger Charter, and the Government have listened.
Working with the Government and disabled people, we will create a Passenger Charter. An information resource to help disabled people find the information they need when using public transport.
The charter will:
This is a big step forward in making public transport better for disabled people.
We set out the changes that we want to see from Government and transport providers, to make travel fairer for disabled people.
Summary of our recommendations.
Download the full Travel Fair report (PDF 4.47MB).
Our report brings together several pieces of research involving thousands of disabled people.
Get advice and support on travel and public transport for disabled people.