Job description

In the Services Directorate at Scope, we embrace hybrid working. What we mean by this is:

• Service Colleagues work in various locations, embracing flexible and hybrid arrangements.
• Connecting with our colleagues, customers, and supporters is vital. We also acknowledge and support the advantages of working from home.
• Availability during working hours is essential, whether you are at home, in the community, or at the office. Your manager may require you to work at any of these locations during your working hours.
• Prioritising work during working hours is crucial, and flexibility to be present at any of these locations is expected.

Role purpose

The Adviser – Employment is to support the delivery of the following strategic priorities of Scope:

Goals:

• Transform attitudes
• Closing the disability employment gap
• Ending the disability price tag

Story of change, Vision:

• Insights and impact driven
• Known for what we do
• Confident colleagues

The Adviser - Employment role is to deliver a careers driven employability and in work support service for disabled individuals. The post holder will manage a caseload as defined within agreed service models and delivery plans. They will motivate colleagues and customers to achieve their potential and goals. They will actively participate within their team, the wider organisation, and external organisations when appropriate. This role requires individuals to possess, undertake, and maintain relevant technical training and accreditation as determined by Scope.

Accountabilities of the role

To deliver the responsibilities, below:

• Adhere to service programme delivery, impact, and outcome targets to support our strategic goals.
• Follow Scope’s policy and process around safeguarding and make decisions regarding relevant customers and staff as appropriate.
• Promote Scope and its values around equality, inclusion, and the social model of disability, presenting a positive image of the organisation in all aspects o

Accountable to:

• Team Lead/Programme Lead – Support to Work

Key responsibilities – what you are accountable for delivering

• Provide high-quality personalised employability support and/or in work support to customers who access our service both online and in person within set delivery times.
• Ensure that customers are provided with accurate, up-to-date information tailored to meet individual needs and accessible to them.
• Work inclusively across the employment services portfolio as directed by your line manager.
• Log all contacts accurately on the customer database in a timely manner and maintain quality data and information.
• Maintain professional competence and performance, actively engaging in your work and the wider work of Scope.
• Contribute to team meetings and discussions and proactively contribute to the continued improvement of the service.
• Be flexible with any training and rota requirements.
• Work flexibly, accepting changing priorities, service requirements, and outputs.

Key relationships, internal and external stakeholders

Internal contacts

• Employment and service colleagues at all levels
• Strategic Impact and Social Change colleagues
• Fundraising and Partnership colleagues
• Safeguarding colleagues

External contacts

• Disabled customers
• Supporters and community enablers
• Sector professionals and networks
• Employers and delivery partners

Person specification

At Scope, we work together, in our teams and across all teams. Together, we commit to being collaborative, trusting and respectful. To being open about our work and to being flexible and open to change.  And to building our confidence by improving what we do by developing and learning, continuously.

Knowledge and experience

Essential

• Relevant recent experience of providing advice and guidance within the employability sector or a similar field to disabled people.
• Experience of working with external partner organisations to help promote services.
• Ability to deliver service KPIs.
• Ability to adapt delivery style for face-to-face and digital meetings as required.
• Flexibility and willingness to provide support across the portfolio of services across England and Wales as customer need dictates (digitally if out of geographic location).
• Excellent verbal and written communication skills and ability to provide advice and information in a meaningful, appropriate, and supportive manner.
• Strong teamwork skills.
• Excellent IT skills (including Word, Excel, Outlook, SharePoint, and Teams).

Desirable

• Understanding of the social model of disability.
• Familiarity with CRM systems, ideally Microsoft Dynamics.
• IAG Level 2 and up or PTLLS (Preparing to Teach in the Lifelong Learning Sector) Level 3.

Skills and competencies

Essential

• Excellent interpersonal skills and the ability to build relationships with a range of customers and stakeholders/employers.
• Strong written and verbal communication skills tailored to a variety of audiences.
• Ability to work independently (outreach nature of the role).
• Effective diary and time management skills to facilitate good management of a caseload.