Job description

Role purpose

The Lived Experience Research Panel (LERP) is a platform for the voices of disabled people and parents or carers of disabled children to be heard. The panellists can take part in a range of projects. These include content testing, the appeal of campaigns, and as consultants when partners want to hear from disabled people. This role informs panellists about current research projects. It tells them what the projects entail. It invites those who fit the brief to take part. They also process day to day queries panellists might have.

Main responsibilities

• Speak to panellists involved in fieldwork to confirm that they have received relevant materials.
• Ensure panellists have given consent to be involved in a project, and any adjustments they need will be meet.
• Do administrative tasks such as launch and shut surveys on the portal and be the first point of contact for any questions from panellists.
• Deal with daily correspondence from panellists via the panel in-box and respond or pass them onto relevant people to reply.
• Carry out prize draws and ensure winners are selected randomly and receive their prizes promptly.
• Keep panellists aware of their contribution to Scope’s mission via a regular newsletter and other forms of panel engagement.
• Support the panel lead with the flow of data between the panel and the CRM system.
• Checking all work is done within Market Research Guidelines and GDPR restrictions.

Main contacts

• Market and Customer Insight Manager,
• Scope’s Lived Experience Research Panel Lead,
• Insight Leads and Executives,
• Lived Experience Panellists,
• Panel platform support team (TIVIAN)

Person specification

Knowledge and experience

Essential

• GCSE level English Language and Maths, or an acceptable equivalent qualification,
• Some direct experience of being involved in market research or insight,
• Good knowledge of Mircosoft suite: Excel, Word, Outlook, Powerpoint,
• Experience of working in a team environment under pressure,
• Experience of managing projects to timelines.

Desirable

• Educated to degree level, with a focus on research methodology,
• Lived experience of disability,
• Experience of working with research panels,
• Awareness of research processes, such as recruitment, interviewing, questionnaire design, and group sessions,
• Experience in website building and HTML coding,
• MRS Diploma or other recognised research qualifications.
• Understanding of the social model of disability.

Skills and competencies

Essential

• Able to develop rapport with people in varying circumstances,
• Good awareness of equality, diversity, and inclusion needs,
• High levels of attention to detail and accuracy,
• Self-motivated with the ability to work on own initiative,
• Good time management and ability to prioritise workload,
• Ability to appreciate all aspects of a research project,
• Be a positive team member.