Job description

Role purpose

The Sales Assistant is to support the delivery of the following strategic priorities of Scope:

Goals

• Transform attitudes
• Closing the disability employment gap
• Ending the disability price tag
• 
  

Story of change, vision

• Known for what we do
• Insights and impact driven
• Confident colleagues

Role responsibilities

To work with the Shop Manager and Assistant Shop Manager to help achieving optimum profit by maximising sales through excellent customer service and a professional manner.

Main responsibilities and accountabilities

At Scope, we work together, in our teams and across all teams. Together, we commit to being collaborative, trusting and respectful. To being open about our work and to being flexible and open to change.  And to building our confidence by improving what we do by developing and learning, continuously.

Key objectives

• Complete cash handling, banking and associated administration, ensuring that all till operations in accordance with Scope’s policies and procedures and the Shop Operating Manual.
• Maintain a high standard of merchandising of products both in the window and inside the shop.
• Assist the  Shop Manager and Assistant Shop Manager to manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times.
• Support the Shop manager to ensure that adequate stock is available at all times (within your 3-week stock holding targets) and meet the required legal quality standards.
• Accurately record all donations by use of the telephone donation log.
• Assist the Shop Manager to promote Gift Aid to customers, ensuring volunteers have an understanding of the scheme and are able to maximise the opportunity for Scope.
• Demonstrate excellent customer service, internally and externally, always promoting good practice within the shop.
• Meet required performance standards and targets.
• Participate fully in Scope’s Performance Management process.
  Support and work with staff including volunteers with the aim to effectively help run the shop on a daily basis.
• Comply with Scope’s policies and procedures and Shop Operating Manual, particularly in relation to shop security and health and safety regulations, and the completion of general administration tasks to required deadlines.
• To ensure you sell electrical good correctly and comply with all legal standards outlined for electrical goods.
• Inform the appropriate manager of any concerns regarding non-compliance, in respect of Scope’s policies and procedures, ensuring that confidentiality is maintained at all times.
• To maintain a good standard of housekeeping, in line with Scope’s Visual Merchandising and back office standards, creating an environment that is pleasant and safe for customers, shop staff and volunteers.
• To present a positive and professional image to customers, staff and volunteers at all times, being an ambassador for Scope.
• Any other reasonable tasks your manager asks you to help with.

Mandatory for all 

• To work seamlessly across the department or team boundaries in a collaborative and constructive manner to implement Scope’s strategic direction.
• To demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework.
• To work within Scope’s policies and procedures. 

Main relationships, internal and external stakeholders

Internal contacts

• Area Managers
• National Sales Manager
• Retail Operations team
• Stock Transport Drivers

External contacts

• Customers
• volunteers
• Local businesses
• Community organisations

Person Specification

Knowledge and experience

Essential

Proven experience in a retail or customer service environment.
Experience of cash handling, banking and security associated with the task.
Proven organisational and prioritising skills.
Ability to be flexible, respond positively to change, and work effectively under pressure and deal with conflicting priorities.

Desirable

Demonstrable understanding of the social model of disability
Knowledge of Merchandising and displays.

Skills

Essential

Good written and numerical skills to be able to carry out written and numeric administration tasks.
Ability to communicate well with the general public and external customers.
Ability to provide excellent customer service in an efficient manner.
Ability to initiate ideas/solutions to encourage more sales and generate more stock.

Desirable

Be able to lift and/or bulky items.