Utilities partnerships

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About Scope Utilities Membership

The Scope Utilities Membership (SUM) is a community of utility companies working together to make the utilities sector work better for disabled people.

More than a third of disabled adults say that their impairment or condition has a significant effect on their energy costs and with energy and water bills rising support is needed more than ever.

Our SUM members provide direct support to those that need it by supporting with better tariffs, help with debt and financial assistance.

Find out how you can be helped by signing up to the Priority Services Register and contacting your utility provider for support.

SUM members

Water support information

South East Water
Get in touch with South East Water for support with:
- Signing up to the South East Water Priority Services Register
- Help with paying bills
- Helping Hand scheme
If you would like to chat to South East Water about your additional needs or register for their Priority Services, please call the Customer Care team on 0800 952 4000.
Anyone with a household income under £21,000 (excluding housing benefit and disability benefits) will be eligible for a 30% discount on their fresh water charges. If your current income is below £17,000 you could be eligible for a 50% discount.
Northumbrian Water

Extra Help and Support
Northumbrian Water offers a range of support services for customers who may need extra help.
Help with Bills
Financial support and affordability schemes may be available if you are struggling to pay your water bill or have a household income of £30,000 or less. Apply here Financial support
Priority Services
Customers with additional needs can register for the Priority Services Register, sign up here Priority Services
Find Out More
Customer Care Team: 0345 7335566
Visit: Northumbrian Water Share & Support
Essex & Suffolk Water

Extra Help and Support
Essex & Suffolk Water offers a range of support services for customers who may need extra help.
Help with Bills
Financial support and affordability schemes may be available if you are struggling to pay your water bill or have a household income of £30,000 or less. Apply here Financial support
Priority Services
Customers with additional needs can register for the Priority Services Register, sign up here Priority Services
Find Out More
Customer Care Team: 0345 7820111
Visit: Help and support
Southern Water
Get in touch with Southern Water for support with:
- Saving water advice and information
- Assistance with paying bills
- Signing up to the Southern Water Priority Services Register
Email Southern Water on heretohelp@southernwater.co.uk or call 0800 0270800.

Network operators support information

Cadent

Please visit Cadent website for support.
SGN

Please visit the SGN website for support.
Northern Gas Networks (NGN)

Please visit the NGN webite for support.
Wales & West Utilities

Please visit the Wales & West Utilities website for support.
National Grid

Please visit the National Grid website for support.
Northern Powergrid

please visit the Northern Powergrid website for support.
BUUK

BUUK Support & Outages: Call 01359 302255 to report power cuts, gas emergencies, or to speak to a team member.
Priority Services Register: Sign up through the GTC Priority Services Register Form to get priority during emergencies, advanced notice of planned outages, and accessible communications.

Energy support information

E.On Next

Please visit the E.On Next website for support.
EDF

Please visit the EDF website for support.
Outfox Energy

Please visit the Outfox Energy website for support.
OVO

Please visit the OVO website for support.
British Gas

Please visit the British Gas website for support.