The Scope Utilities Membership (SUM) is a community of utility companies working together to make the utilities sector work better for disabled people.
More than a third of disabled adults say that their impairment or condition has a significant effect on their energy costs and with energy and water bills rising support is needed more than ever.
Our SUM members provide direct support to those that need it by supporting with better tariffs, help with debt and financial assistance.
Find out how you can be helped by signing up to the Priority Services Register and contacting your utility provider for support.
Get in touch with South East Water for support with:
If you would like to chat to South East Water about your additional needs or register for their Priority Services, please call the Customer Care team on 0800 952 4000.
Anyone with a household income under £21,000 (excluding housing benefit and disability benefits) will be eligible for a 30% discount on their fresh water charges. If your current income is below £17,000 you could be eligible for a 50% discount.
Northumbrian Water – extra help
If you would like to chat to Northumbrian Water about your additional needs or register for their Priority Services, please call the Customer Care team on 0345 733 5566 or visit
If you would like to chat to Northumbrian Water about your additional needs or register for their Priority Services, please call the Customer Care team on 0345 782 0111 or visit
Get in touch with Southern Water for support with:
Email Southern Water on heretohelp@southernwater.co.uk or call 0800 0270800.
Please visit Cadent website for support.
Please visit the SGN website for support.
Please visit the NGN webite for support.
Please visit the Wales & West Utilities website for support.
Please visit the National Grid website for support.
please visit the Northern Powergrid website for support.
BUUK Support & Outages: Call 01359 302255 to report power cuts, gas emergencies, or to speak to a team member.
Priority Services Register: Sign up through the GTC Priority Services Register Form to get priority during emergencies, advanced notice of planned outages, and accessible communications.
Please visit the E.On Next website for support.
Please visit the EDF website for support.
Please visit the Outfox Energy website for support.
Please visit the OVO website for support.
Please visit the British Gas website for support.