As a Customer Feedback Volunteer, you'll reach out to Scope's customers. Your goal is to collect valuable feedback about their experiences with our services.

You’ll use a survey to chat with customers. This way, you keep the tone friendly and professional. It helps customers feel heard and valued while you record their thoughts accurately.

This role matters. Customer feedback lets Scope see what’s working and what needs improvement. Talking directly with customers helps us gain honest insights. This feedback helps us shape our services. It improves quality and makes sure we meet the needs of disabled people and their families.

Through your volunteering, you will help Scope’s goals. You’ll get feedback from customers which will help improve our services. It will also make the organisation more inclusive. Your conversations will ensure Scope provides impactful, person-centred support.

Where and when

Initial hours will be 4 hours, once a week. Ideally on a Monday or Friday however open to flexibility. This could extend after the trial period.

The role will be for 8 weeks at first, with the possibility of extending it.

This is an office-based role from our Leeds Hub at 3, Brewery Wharf, Dock St, Leeds LS10 1JF.

We will hold informal interviews for those successful at application stage. The informal interviews will be held online on 26 November or in person on 27 November depending on your preference.

Key skills you will gain

• teamwork
• time management
• customer service
• communication skills
• IT skills
• safeguarding
• valuable experience for your cv
• experience of a large, national disability charity

How we will support you

• Volunteer induction
• Specific role training
• Safeguarding training
• Access to the ‘Scope to Learn’ E-learning Platform
• One-to-one support from your volunteer manager
• Regular team updates
• Accessibility adjustments if needed
• We cover reasonable travel costs

What we are looking for

We’re looking for someone with these skills and qualities:

• Strong verbal skills with a clear and confident on the phone
• Ability to build rapport in a short time with a wide range of customers
• Use strong active listening skills to capture feedback accurately
• Can ask open and probing questions to gain valuable insights
• Professional, friendly, and empathetic tone
• Focus on details to ensure accurate and consistent data entry of customer responses
• Can follow structured survey scripts and still keep it conversational
• Recognises the value of gathering honest and unbiased feedback.
• Ability to manage call schedules effectively
• Demonstrates strong time management skills

What else you will gain

• Pride in making a difference for disabled people
• Confidence and experience for your CV
• A reference from us for 3 years after the volunteering has finished

 Safeguarding:

Safeguarding is everyone’s responsibility. Scope is committed to safeguarding and promoting the welfare and wellbeing of children, young people, and adults at risk of abuse and neglect. Scope expects all trustees, colleagues, and volunteers to share this commitment.