If you are looking for an apology, make a complaint to the hospital or care service, following their complaints procedure.
You might want clinical practice to be improved and to reduce the chance of a similar incident happening to other people. You may achieve this by making a complaint. It may happen because you make a claim, but should not be the reason you make a claim.
If you want financial compensation
The aim of making a claim is to seek financial compensation to help pay for the extra support and care needed as the result of impairment.
The first stage is to consult a solicitor, who should help you to:
get access to medical records
get independent and unbiased expert medical opinions about the causes
establish whether you have a potential claim for negligence and the possibility of an award of compensation
If you cannot establish a negligence claim, this basic investigation should give you a better understanding of what may and may not have caused your or your child's impairment.
Why is compensation awarded?
Compensation is awarded to give a person the financial resources to get appropriate support and care and to exercise choice in this provision.
Compensation aims to place the person in the position they would have been in had the negligence not happened. But this is impossible for someone whose impairment will affect every aspect of daily living for the rest of their life.
Tips to help with your claim
Keep a diary of extra costs you incur because of your or your child’s impairment
Keep receipts of these expenses and fix them to the relevant sections of your diary
How is compensation calculated?
Future expenses specific to the individual’s need are calculated following advice from a range of experts such as occupational therapists, physiotherapists, architects, accountants, employment consultants, rehabilitation consultants and others.
The amount awarded should reflect:
the capital and annual cost of appropriate accommodation and adapting accommodation to meet the person's needs
the cost of providing adequate care and specialist equipment
loss of earnings where employment potential is compromised
transport and mobility aids
social and leisure pursuits
other factors such as the cost of continuing education, occupational therapy, physiotherapy and speech and language therapy
costs involved with administering the award in the Court of Protection
An award of compensation can be split into:
a lump sum designed to meet past expenses and immediate future expenses
annual payments made in advance to provide a guaranteed index-linked, tax-free income to meet future costs as predicted.
What happens to the money awarded?
The court will hold the money awarded in compensation until a child is 18. After that, the court can pay this into that person’s control, often with the support of a case manager.
If the individual is incapable of properly managing their own affairs, the Deputy of the Court of Protection will administer the money. Parents are usually involved in managing the award and making decisions.