If you need assistance, let a member of airport staff or cabin crew know. Most airports have a special assistance desk where you can ask for support. If you are on the plane, there should be a call button above you.
Cards and lanyards that help explain your condition
Sometimes it can be hard to explain your needs. Having a lanyard or information cards can help. You could try getting a sunflower lanyard. This shows people that you have an invisible condition or impairment. You can get them free at some airports or buy them for under £1.
If you would like a card that’s more related to your own condition, Stickman Communications has a range of keyring cards. They can say what your condition is or how someone can help if you need travel assistance.
If you have a problem on the flight, let the flight attendant know. If they cannot sort out the problem, you can complain to the airline after your journey.
For problems on transport to the airport, you will need to contact the transport operator.
Be prepared to be patient
The airline is responsible if anything goes wrong, as you book through them. They should be your point of contact and sort everything out for you. But airlines may employ the airport's special assistance team to support you. The team could be made up of different companies and you may need to speak to several people.
You may be asked to repeat information, even when you provided it in advance. It may help to:
expect a long wait and prepare to be patient
have documents ready, like manuals for mobility equipment
Finding ways to stay calm
Flying can be stressful. You can develop ways of dealing emotionally with travel problems. See what works for you.
To make a formal complaint after your journey, start with your airline.
The Civil Aviation Authority website provides a directory of airline websites. This links to information on their special assistance services. You can make a complaint through the airline website or by phone or post if they provide those options.