Coronavirus: information and updates

Switching energy tariff or supplier

Switching energy suppliers can save you money on your bills.

How to switch energy supplier (Citizens Advice)

Comparing energy tariffs

There are many comparison websites you can use to compare tariffs and suppliers.

Accredited comparison sites (Ofgem)

Energy supplier ratings (Citizens Advice)

If you are in debt with your current supplier

You may still be able to switch supplier if you owe them money. This can depend on the length of time you have been in debt and how much you owe.

Switching energy supplier if you’re in debt (Citizens Advice)

Smart meters

It’s important to check if your smart meter will still work the same. For example, with some suppliers you might need to send meter readings yourself once you have switched.

If you use your smart meter in prepayment mode, you will usually need to top up with your new supplier once you have switched. Your old supplier will refund you any remaining credit.

Contact your new supplier if you have questions about switching with a smart meter.

Warm Home Discount

If you have applied for the Warm Home Discount but not yet received it, you will have to apply again if you switch supplier.

Check if your new supplier has different rules about who is eligible for the Warm Home Discount scheme.

Warm Home Discount 

Priority Services Register

If you have signed up to the Priority Services Register with your current supplier, you will need to do this again with your new supplier to make sure you continue to get the extra support you need.

Priority Services Register

If your supplier does not let you switch

You should complain if your supplier tries to stop you from switching when you are entitled to.

Complain to your energy supplier (Citizens Advice)

You many need to write to your supplier and say why you have the right to switch.

Letter to switch energy supplier if you have a prepayment meter (Citizens Advice)

Last reviewed by Scope on: 10/11/2020

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