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Support to Work video transcript

Lucy: My name is Lucy, I have a condition called Elhers-Danlos Syndrome which means my joints are very loose an unstable and prone to dislocation.

At the beginning of my entrance into the world of work I was considered to be non-disabled because my condition back then was invisible. It wasn't difficult for me to get jobs but as my condition started to deteriorate, I was asked by an employer why I had applied for the job and why I didn't just stay on benefits instead. 

I heard about Support to Work just after just after it was rolled out, I saw an advert on Facebook and I thought "oh, what's this?". At the time i was not in the best place with looking for work, I had been unemployed for sometime and I thought "you know what? What the hell have I got to lose?"

Mwila: So, during the initial conversations we create and action plan, which are actions we aim to achieve every week. So each week we have a catch up to see what has been done based on the previous actions set. But the action plan can be 12 actions long, it could be 24 actions long or it could be just one action that the customer would like to achieve over the course of the twelve weeks.

Lucy: My CV wasn't attracting the attention of employers in a good way, so we tidied up my CV, we ended up writing a cover letter together, which ended up being really nice and we'd speak the kind of jobs I'd applied for, what response I'd had, What follow up I'd done. And it was very much a nice balance between, me knowing he wasn't going to find me a job, but also, I wasn't relying too heavily on him.

Mwila: I think my favourite part of the role is the feeling you get from making a difference to people's lives. Getting that feedback when people tell you you've made a difference to their lives by helping them find employment, when they had given up hope.

Narrator: Support to Work involves, digital, online support, a 12 week action plan and can be found in England and Wales.

Find out how we can support you to get into, stay in and progress in work.

Support to Work: employment support programme

Support to Work is an online and telephone support programme for disabled people in England and Wales who are applying for jobs.

This page will tell you about the service and how to sign up.

If you already have an account you can sign in to your Support to Work account, or find out how to use the service.


Support to Work is open to disabled people who:

  • are 16 years or over
  • are looking for a paid job
  • have internet, email and telephone or Skype access
  • live in England or Wales.

What you will get

Dedicated employment advisers

You will get help from one of our specialist employment advisers with:

  • employability skills like time management and confidence
  • writing your CV
  • preparing for interviews.

We will advise you on many aspects of applying for a job. But we won’t write a job application for you, talk to employers on your behalf, or find you work experience. 

12-week action plan

Your employment adviser will work with you to create a confidential, personally tailored 12-week action plan. Your plan might include things like:

  • reading job seekers' advice
  • writing a CV or cover letter from a template
  • research for an interview.

We’ll keep your plan online, so you’ll need access to the internet.

Your adviser will be on hand to help you throughout the 12 weeks. At the end of the 12 weeks your time with the adviser will be up, but you'll still have access to your plan and all its resources online.

Online and telephone support

Support to Work is an online and telephone service, not a face-to-face service, which may not be right for everyone. You will not meet your adviser in person.

Contact us at or on 0300 222 5742 if you want to discuss whether Support to Work is right for you.

The online service is delivered via your own personal online portal.

About the online Support to Work portal and how to use it

British Sign Language (BSL) interpreters

You can access video calls with BSL interpreters, using the InterpretersLive! service.

Access interpreters on mobile, desktop and laptop for free!

Registering for Support to Work

Registering for Support to Work is a 2-step process:

  1. Create a Scope account
  2. Register for Support to Work

Things Support to Work cannot help you with

Looking for job opportunities

Support to Work can suggest the best places to look for jobs, and support you to apply for them. But we are not a recruitment agency or job matching service, so we cannot find you jobs to apply for.

Help with your job search

Problems with your current job

Support to Work cannot help with problems in your current job. But we’ll do our best to help you through our online employment advice.

Support with problems at work

Opening times

Monday to Friday: 9am to 7pm.

In partnership with Virgin Media 

The Support to Work service is supported by Virgin Media, as part of our partnership ambition to support 1 million disabled people with the skills and confidence, to get into and stay in work by the end of 2020.

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