Refer people to Scope's Disability Energy Support and water advice service

Do your disabled customers need support? Scope has a free service, Disability Energy Support with water advice.

This page has resources you can use to tell your customers about our support service:

• our messages and summaries of the service
• Disability Energy Support advice booklet. Printable version
• energy advice and support links
• Disability Energy Support with water leaflet
• logos and text you can add to documents

We’ve also included guidance on how and where to use these resources.

If you have any questions about these resources, contact utilities@scope.org.uk.

Disability Energy Support advice booklet

We have created an advice booklet for you to share with your customers. The booklet provides useful information on energy and water. It also has contact information for the Disability Energy Support service to pass to your customers.

Download our energy advice booklet (PDF 660KB)

Online energy and water advice

Here are some useful links about energy and water, which you may find useful to share with your customers.

• Help with gas and electricity bills.
• Getting financial help form your energy supplier.
• Switching energy tariff or supplier.
• Priority services register.
• Meter types.
• Energy efficiency.

Disability Energy Support leaflet for customers

This digital leaflet can be used on your website, printed and inserted into direct mail.

Download Disability Energy Support leaflet (PDF 537KB)

Disability Energy Support with water advice messages

You can use the approved messaging below, when communicating with your customers.

• Scope are experts in providing support for disabled households facing issues around energy. Call 0808 801 0828 or visit www.scope.org.uk/disability-energy-support/
• Scope’s Disability Energy Support (with water advice) service wants to work with you. They give tailored advice to your household.
• The Disability Energy Support (with water advice) service can help to reduce your energy bills costs.
• The Disability Energy Support (with water advice) service is accessible and, easy to use. It’s also flexible around your time

Summary of Disability Energy Support, with water advice for customers

The following summary explains what Disability Energy Support service, with water advice is. This information is for use on your website, in newsletters or other communications.

Scope’s Disability Energy support is a free energy and water support service. It’s for disabled people and their families across the UK and Wales.

Our expert advisers can help with a wide range of issues. These include:

• managing energy and water debt
• switching tariffs or supplier
• changing your meter
• energy and water efficiency
• accessing benefits, grants, and trusts
• free fuel vouchers (conditions apply)
• contacting or complaining to your supplier
• understanding your gas and electricity bills
• understanding how to use your heating systems

Get free and impartial advice. Visit Disability Energy Support or call 0808 801 0828.

Template description of the service

You can use the following sentence with our logo when sharing our service on social media. You can also use it in any customer correspondence. This includes letters, bills, and statements to promote the support available.

Free and impartial energy and water advice available. Contact Scope’s Disability Energy Support. Visit scope.org.uk/disability-energy-support. Or call 0808 801 0828.

Accessible content is important

It’s important your content and communications are accessible to disabled customers. Learn more about content accessibility.

7 easy ways to make your content more accessible (Bighack.org).

Disability Energy Support and water advice logos

You can download and use these on materials that you send to your customers.

Before using our logos

Please read our brand guidelines on how to use our logos.

Using our Disability Energy Support and water advice logos (1.08MB PDF).

Logo formats

Our logos can be downloaded in 3 different formats.

• svg
• png large logos
• png small logos

Logo downloads

Disability Energy Support and water advice logos as svg files (288KB zip folder)

Disability Energy Support and water advice large logos as png files (70KB zip folder)

Disability Energy Support and water advice small logos as png files (36KB zip folder)

Disability Energy Support is funded by the Energy Savings Trust and supported by UK Power Networks, SGN and Anglian Water.