Finding accessible transport and getting travel updates can help you to feel more confident about travelling on your own. Planning how you might ask staff for support or other passengers for a seat might also help.
Warning Coronavirus and face masks on public transport
Most people on public transport must wear non-medical face masks to protect other passengers. This is the law and you can be fined if you do not wear a mask.
But there are exemptions if you cannot wear a mask. These include:
you cannot put on, wear or remove a mask because you are disabled, have a medical condition or mental health condition
putting on, wearing or removing a face covering would cause you severe distress
you are travelling with or assisting someone who relies on lip-reading to communicate
If you need to eat, drink or take medication, you can remove your face mask to do this.
You can book your assistance after you book your ticket. You can ask the train company for:
a priority seat
someone to meet you when you arrive at the station and help you get to your platform
someone to help you on and off the train and on to your next train or to the station exit
a ramp to help you on or off the train
help carrying bags or luggage
You should be able to book assistance by telephone or online. Your booking will confirm what assistance you’ve asked for.
You may find that booking assistance by telephone is more reliable. Being able to book online does not always mean that there will be staff available. It can be helpful to telephone and check your booked assistance, particularly if you’re travelling through a smaller station.
Some information, such as broken lifts or accessible toilets, is not available through travel apps. You will need to telephone or email the transport company or station. If you’re travelling by train, you can also check National Rail Enquiries.
You may need to travel without much notice. This will mean that you have less time to plan, but there are still things you can do.
You can use some bus, train and underground networks without needing to book help. If you do need help at a station or interchange, many transport companies will let you book assistance on the day by going to their website.
Plan what you can, pack what you need and have a backup plan.
If planning journeys on public transport is difficult for you, you could think about using the Motability Scheme to pay for the costs of leasing a car, scooter or powered wheelchair.
You are eligible to join the Motability Scheme if you’ve been awarded either the:
higher rate mobility component of Disability Living Allowance (DLA) for 12 months or more
the enhanced rate mobility component of Personal Independence Payment (PIP) for 12 months or more
To join the scheme, you will need to pay using the components of these benefits. The scheme pays for insurance, breakdown cover and vehicle tax. The scheme can pay for some driving lessons. It does not pay for fuel.