Finding accessible transport

You can travel on many buses, trains, taxis and underground networks without needing to book a ticket or arrange help in advance.

All public transport providers must provide an accessible service. In practice, you may not be able to use their service at all times or without a staff member to help you. You have different rights depending on whether you’re on a train, taxi, bus or coach.

Find out more about your rights on transport if you’re disabled (GOV.UK).

Planning your journey

Planning your journey can help make sure it’s accessible to you. This could include:

  • how to get to your station or stop
  • contacting the company to check that your transport is accessible
  • checking that the station or stop has the equipment you need, like ramps or accessible toilets
  • booking help from transport staff

Many transport providers publish accessibility information and guides in alternative formats, like Braille or large print. Look online or contact them to find out more.

Tools to help you plan

You can use online tools or apps to plan an accessible journey. These include:

Many tools allow you to choose a route without escalators and stairs (also known as ‘step-free’) and which type of transport you want. Step-free routes can take longer.

Preparing for a last-minute journey

Accessible transport and planning journeys

Trains

Find out what facilities your train company provides on the National Rail website. Use Trainline if you’re unsure which company is running your service.

Companies might replace your train with an older train if it’s being cleaned or repaired. If the replacement is not accessible to you, train operators have a duty to get you to your destination. This can involve booking you on another train service or paying for a taxi to get you to your destination.

Station accessibility

Check station accessibility before you travel. You can also call the train company or station on the day to check whether the station is accessible to you and if the lifts are working.

Some step-free stations may have a gap between the platform and the train. You can ask staff for assistance if needed.

If you need help

You can get help to:

  • book tickets and make reservations
  • get around the station
  • get on and off the train

You can book assistance online or by calling the train company. Most train companies ask for 24 hours’ notice. You do not need a Disabled Persons Railcard to use this service.

Accessible transport and planning journeys

Your rights

Your right to travel by train is protected by the train company’s Disabled People’s Protection Policy (DPPP).

Under the DPPP, train companies must:

  • provide assistance like helping you board a train if you’re using a wheelchair
  • help you at an unstaffed station if you’ve booked in advance
  • organise an alternative, accessible service if you cannot use a rail service, like a rail replacement bus
  • get you to the next accessible station (if you cannot access a station)

Wheelchairs and mobility scooters

On mainline (intercity, suburban and cross-country) trains, you may need to reserve a space for your wheelchair.

If your wheelchair is bigger than the standard size (700mm wide by 1200mm long), you’ll need to check if your wheelchair can fit on the train.

Train companies have different policies about using mobility scooters on trains. You can carry a folded-up scooter onto the train as luggage. If you want to take a larger scooter, contact the train company to find out if they can carry them.

Underground networks

Some underground stations are more accessible than others.

London Underground and London Docklands Light Railway (DLR)

Less than a third of tube stations have step-free access. You can download a step-free tube guide with details of which tube and DLR stations:

  • are step-free
  • have manual boarding ramps

It also shows how large the gaps are between the station and the platform.

You can check the standard tube map for stations with:

  • a blue wheelchair symbol for step-free access
  • a white wheelchair symbol for step-free access and no gaps between the train and the platform
  • an open circle symbol for a step-free interchange

If the lifts are out of use, you can ask a member of staff for an alternative route or if there’s a service lift you can use.

All DLR stations have lift or ramp access to the platforms and level access to trains. Many DLR stations do not have staff outside peak times but there should be a Passenger Service Agent on every train. You can also look for help points on the platform.

You do not have to book assistance to use any service on the Transport for London (TfL) network - it is a ‘turn-up-and-go’ service.

Help from staff (TfL)

Glasgow Underground

Few stations on the Glasgow Underground have escalators or lifts down to the platform level. Visit Strathclyde Partnership for Transport for information on escalators and stairs at each station (SPT.co.uk).

Tyne and Wear Metro

All stations are accessible through lifts, ramps or level access. Many stations do not have staff but you can book assistance. You cannot take a powered mobility scooter on the train.

Merseyrail

Merseyrail’s station accessibility map shows which stations have step-free access. You can also find out the size of the gap between the train and the platform at each station.

Many stations do not have staff but you can book help if you need it. If you want to travel from an unstaffed station, you can call for assistance using the help button on each platform.

Taxis and minicabs

By law, taxi drivers must:

  • stop and pick you up
  • enable you to travel in your wheelchair if they’re driving a wheelchair accessible vehicle (most black or ‘London’ cabs)
  • take your assistance dog and, if they refuse, you can ask to see an exemption certificate
  • help you get in and out of the vehicle without running the meter
  • not charge you extra for your journey or your luggage
  • help you with any luggage you have, including your wheelchair

Contact the taxi licensing office in your local authority to find accessible taxis. In some areas such as larger cities, licensed taxis must be wheelchair accessible.

You can book a licensed black cab through the MyTaxi or Gett app.

Licensed minicabs are usually too small to take a powered or unfolded wheelchair. Some minicab companies, like Uber, let you select a wheelchair accessible vehicle.

Buses and coaches

In most towns and cities, buses have ramps and wheelchair spaces. Check with your local bus company.

You can take some smaller mobility scooters on low-floor buses.

If you’re blind or partially sighted, you can use REACT, a talking sign system that gives real-time information via electronic display boards. Contact your local bus company to see if it’s available on your route.

Some coach companies operate accessible coaches, including National Express, Oxford Tube and Megabus. Check if the coach station is accessible and book help if you need it.

Help to get on or off

The law says bus and coach drivers must give reasonable assistance to disabled people, for example helping you get on and off the bus or coach. This does not mean physically lifting passengers or heavy mobility equipment.

You can ask the bus driver to help you get up the ramp on the bus if the gradient is too steep.

Asking staff for help on public transport

If you need help to get on and off a coach, ask for this when you book your ticket.

Staff should treat you respectfully. If they do not, or they refuse to assist you, it’s important to complain.

Complaining about public transport

Free travel and reduced fares

Help with the cost of your travel can make transport more accessible. Financial support can include:

Discounted travel schemes for disabled people

Last reviewed by Scope on: 08/05/2019

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