This service can help you get essential supplies if you do not have help from friends, family and neighbours. You may also get a letter with “important advice to keep you safe from coronavirus”. This will include information on how you can get help with vital supplies.
Many supermarkets are changing their service to help those who are vulnerable or in self-isolation. This includes things like:
changing opening hours with certain times and days dedicated for vulnerable customers only
creating priority delivery slots
restricting how many items you can buy so there’s enough for everyone
Some supermarkets are now prioritising deliveries based on a Government list of people who are extremely vulnerable to coronavirus. Check supermarket websites to find out how they’re allocating deliveries.
Access to vulnerable shopping hours
Many supermarkets are not asking for proof that you’re disabled or vulnerable. If you’re asked you may just need to explain that you have a health condition or are disabled. If you’re worried about getting access to the vulnerable shopping hours, you could try taking disability benefit or blue badge paperwork with you.
You could also try getting a sunflower lanyard. This tells staff you have an invisible condition and may help you access the vulnerable shopping hours.
Check your local supermarket website for updated information on changes to their services and the support they can give you.
Sainsbury’s are offering priority delivery and click and collect slots for older people, disabled people and vulnerable customers. If you are not on their vulnerable customers list, call free on 0800 328 1700. They are also working with the Government to reach people considered extremely vulnerable to coronavirus.
Every Monday, Wednesday and Friday, between 8am and 9am all their supermarkets will only serve older customers, disabled customers and carers.
The first opening hour of each Waitrose supermarket is dedicated to older people, vulnerable customers and those who look after them. Waitrose are also limiting how many people are in the shop at a time. This is to help keep the 2 metre social distancing.
Waitrose offer home delivery and click and collect. They are starting to offer priority delivery slots.