Help completing benefit claim forms

This information applies to England and Wales.

Benefit claim forms can be complicated and confusing. Getting help to complete the forms promptly will reduce stress and may help you get your money quicker.

You can claim most benefits online but you can ask for paper copies if you need them.

Getting started

Set aside plenty of time to complete the application:

  • Read through the whole application and any notes.
  • Collect all the documents and information you need to complete the application.
  • Complete the sections that relate to you.
  • Keep a copy of your application.
  • Submit your application as soon as possible.

Your local library may be able to help you print forms.

Local library services (GOV.UK)

Help from your local authority

Your local authority can provide advice for Housing Benefit and Council Tax Reduction claims. Both of these benefits are means-tested (based on your income and savings).

If your local authority has welfare advisers, they may be able to help with claims for benefits.

If you’re already receiving social care through your local authority, they may help with new claims.

Contacting someone specific can work better than using a generic address or phone number.

Always keep copies of any documents that you send.

Find your local authority (GOV.UK)

Help from your local advice centre

Warning Check and copy your form

If someone else completes the form for you, you must read and check the answers for accuracy. Incorrect or untrue information could delay payment or lead to prosecution.

Keep copies of your form and get proof of postage.

Last reviewed by Scope on: 08/01/2024

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