How to read a prepayment meter
You put the card or key into the front of your meter. The display window on the front of the meter could show:
- units of energy consumed
- any fixed charge the energy supplier charges
- the rate per unit of fuel
- the amount of credit inserted
- current credit
- any outstanding debt
- any debt repayments
- emergency credit
Making your prepayment meter accessible
If you cannot access your prepayment meter, your supplier can help. This could include:
- moving the meter to an accessible height
- switching it to a smart meter
You might have to pay for the meter to be moved. This will depend on your supplier. If you did switch to a smart meter, it should be free.
A smart meter will allow you to top up your credit online. This can be helpful if you are unable to reach your meter or cannot place the card or key in.
If you do not have access to the internet, your supplier can give you a swipe card which will automatically top up your meter when you make a payment.
When the energy meter runs out of credit, the gas or electricity supply stops.
Your supplier can give you emergency credit. The amount will depend on your supplier. Emergency credit will allow you to still use gas or electricity.
If you use all of your emergency credit and still need gas or electricity, call your supplier.
When you use emergency credit, it is added to your account. You will have to pay for the credit that you used. You can do this by either paying:
- the full amount next time you add credit
- a small amount each time you add credit until the full amount has been paid.
For example, you might have used £5 of emergency credit but chosen to pay it back in small amounts. Your supplier would take £1 of credit each time you make a payment.
This means that a £10 payment would give you £9 of energy and £1 would be taken off your emergency credit debt.
Last reviewed by Scope on: 21/12/2020
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