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Thirteen Group is on the lookout for a Legal Practice Manager to help shape the future of our legal and home ownership services.

We're creating a modern, high-performing in-house legal service and we're looking for someone who understands how legal operations work and enjoys making things run smoothly.

This is a fantastic opportunity to play a key role in the day-to-day management of our Legal and Home Ownership teams. You'll help us create the systems, processes and controls that keep work flowing, support colleagues to perform at their best and ensure we're delivering a professional, efficient and customer-focused service.

This is a hybrid role, offering a balance of home and office working. You'll be expected to spend 2 to 3 days per week working from our fantastic Hudson Quay office in Middlesbrough, with the remainder of your time working from home. As business and team needs can vary, you'll need to be adaptable and may be required to spend additional time in the office when needed.

• You'll have experience leading operational teams and improving services in a legal, regulatory, governance, compliance or similarly complex environment.
• You'll understand legal workflows, case progression and the operational factors that influence performance, customer experience and risk.
• You'll be comfortable managing competing priorities, allocating resources effectively and keeping work moving.
• You'll have experience using data, reporting and insight to identify trends, solve problems and drive improvement.
• You'll be confident building relationships and working with a wide range of stakeholders.
• You'll enjoy bringing structure, consistency and clarity to complex services.
• You'll be excited by the opportunity to build on what's already working, while introducing practical improvements that make the service more efficient, transparent and customer focused.

Thirteen Group is on the lookout for a Principal Commercial Solicitor to join our Legal team.

We’re looking for an expert to provide commercial legal leadership across procurement, contracts and strategic supplier arrangements, as the trusted adviser to senior leaders.

You'll influence high-value commercial activity, help shape our approach to complex contractual arrangements and ensure we continue to operate with strong governance, transparency and commercial focus.

This is a hybrid role, offering a balance of home and office working. You'll be expected to spend 2 to 3 days per week working from our fantastic Hudson Quay office in Middlesbrough, with the remainder of your time working from home. As business and team needs can vary, you'll need to be adaptable and may be required to spend additional time in the office when needed.

• You’ll have solicitor status and substantial experience advising on commercial contracts, procurement and organisational governance.
• A proven ability to negotiate complex contracts with sound judgement and attention to risk.
• With a strong knowledge of commercial and procurement principles, you’ll apply them in a practical way to support compliant and effective business delivery.
• Experience advising senior stakeholders on legal issues and the ability to interpret legal risk, delegated authority, and approval requirements for complex decisions.
• Confident drafting commercial contracts and procurement documentation with clarity and precision.
• You'll be confident building trusted relationships at all levels, using clear legal reasoning, constructive challenge and practical advice to influence commercial decisions and achieve positive outcomes.

Thirteen Group is on the lookout for a Junior Solicitor (Property) to join our Legal team.

In this new role, you’ll provide practical, commercially focused legal advice on matters across property transactions, development projects, leasehold issues and asset management activity.

This is a fantastic opportunity to work on a broad range of cases, collaborating with colleagues across the business and using your legal expertise to help deliver homes and services that make a lasting difference to our customers and communities.

With plenty of variety, responsibility and opportunities to learn, this role offers the chance to develop your legal career in a supportive environment where you'll be encouraged to broaden your skills and grow your experience.

This is a hybrid role, offering a balance of home and office working. You'll be expected to spend 2 to 3 days per week working from our fantastic Hudson Quay office in Middlesbrough, with the remainder of your time working from home. As business and team needs can vary, you'll need to be adaptable and may be required to spend additional time in the office when needed.

• You’ll have solicitor status with experience in property, development or leasehold law.
• A strong understanding of property and leasehold legislation and able to apply this knowledge in a setting.
• Confident advising colleagues on property legal risk, options and recommended next steps.
• You’ll be able to identify, assess and manage legal risks, recognising when issues need to be escalated.
• An excellent communicator, able to explain complex legal concepts clearly to non-legal audiences.
• You’ll build great relationships with colleagues and stakeholders, using your influencing skills to achieve positive outcomes.
• This is a varied role, so you’ll be organised, able to manage competing priorities and deliver high-quality work.

Thirteen Group is on the lookout for a Housing Litigation Solicitor (internally known as Housing Litigator) to join our Legal team.

Supporting our Housing and Communities directorate, you’ll manage a varied caseload of housing litigation and provide clear legal advice to colleagues across the business.

Your work will cover a broad range of housing-related matters, including anti-social behaviour, possession, injunctions, committal, disrepair, access, tenancy enforcement, assignment and succession matters.

This is a hybrid role, offering a balance of home and office working. You'll be expected to spend 2 to 3 days per week working from our fantastic Hudson Quay office in Middlesbrough, with the remainder of your time working from home. As business and team needs can vary, you'll need to be adaptable and may be required to spend additional time in the office when needed.

• You’ll hold a professional legal accreditation as recognised by the Solicitors Regulation Authority or equivalent professional body.
• Fantastic knowledge of housing law, pre-action protocols, civil procedure and court processes.
• You'll have excellent analytical and research skills, with the ability to assess legal risk, evaluate prospects of success and provide balanced, practical advice.
• Experience managing a complex and varied caseload, consistently delivering positive outcomes and working to tight deadlines.
• A great relationship builder, with the ability to influence, negotiate and expertly explain legal options clearly to colleagues, customers, witnesses and external representatives.
• Confident producing clear, concise and well-reasoned legal reports, correspondence and court documentation.

Thirteen Group is on the lookout for an AI and Automation Specialist to join our IT team.

We're embracing the opportunities that data, AI and automation can bring to improve services, make better decisions and create more time for colleagues to focus on the things that matter most to our customers.

As a key driver in our digital transformation journey, you’ll help shape how AI is used across Thirteen, enabling the safe, practical and responsible use of AI-powered technologies. You'll develop innovative solutions and ensure our systems, applications and data foundations are AI-ready.

This is a hybrid role, so you’ll work mainly from home and at least one day a week from our fantastic office at Hudson Quay in Middlesbrough. We’ll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.

• With a passion for emerging technologies, you’ll have experience delivering AI and large language models (LLM) solutions, including Azure AI Foundry and prompt engineering.
• Experience designing, implementing and managing Microsoft 365, Copilot and AI-enabled workplace services
• You’ll have successfully delivered automation and digital solutions that create measurable business value.
• You’ll hold recognised Microsoft certifications, such as Power Platform Developer Associate, with a strong track record of solution delivery.
• Confident collaborating with a wide range of stakeholders to identify opportunities for AI-driven improvement and innovation.
• Strong knowledge of governance, security, privacy and responsible AI principles in enterprise environments.

When you join Your Trust as a Housekeeper you will be part of a charity based across the Rochdale Borough that aims to support every member of our diverse community to live their best life; inspiring them to be healthier, happier and creative people.

The purpose of the job is to provide a professional, efficient and high quality service to customers of Your Trust. This includes undertaking, individually or as part of a team all cleaning and housekeeping duties for the building, covering indoor and outdoor areas.

• Ability to follow laid down procedures, work under pressure and without constant supervision
• Ability to develop positive relationships with stakeholders, partners and members of the public
• Ability to work within a team with common objectives
• Effective communication skills and the ability to deal with members of the public
• Able to work flexibly including evenings, weekends and Bank Holidays
• Be willing to wear appropriate staff uniform / personal protective equipment (PPE)
• Excellent time management skills

Please note we may close this vacancy early if we receive sufficient applications for the role, therefore, if you are interested you should submit your application as early as possible. 

When you join Your Trust as a Customer Service Assistant you will be part of a charity based across the Rochdale Borough that aims to support every member of our diverse community to live their best life; inspiring them to be healthier, happier and creative people.

The purpose of the job is to provide a professional, efficient and high quality service to customers of Your Trust. This includes greeting customers and directing them to the appropriate service they require, being responsible for cash collection and reconciliation, promoting other services offered and ensuring up to date and accurate information is available at all times.

• Qualified to GCSE Grade C / 4 or above in Maths and English or equivalent
• Experience of working in a reception or customer focussed environment
• Experience of dealing with customers
• Ability to develop positive relationships with stakeholders, partners and members of the public including effective management of compliments and complaints
• Friendly, outgoing person who likes to work with different clients
• Knowledge of computerised leisure booking and management systems
• Excellent communication; both oral and written and excellent interpersonal skills
• Excellent time management skills

Please note we may close this vacancy early if we receive sufficient applications for the role, therefore, if you are interested you should submit your application as early as possible. 

Our retail operation plays a vital role in that experience, offering distinctive products that inspire visitors and generate income that supports the museum's charitable mission.

We're looking for two full-time Retail Supervisors to help lead our busy retail team, delivering an exceptional customer experience while supporting the day-to-day operation of our shops.

This is an exciting opportunity for people who enjoy leading by example, motivating colleagues and ensuring high standards across customer service, sales performance, merchandising and operational delivery.

• You have experience of supporting, supervising or leading colleagues in a customer facing environment. 
• You lead by example, provide clear direction and help others deliver consistently high standards of customer service.
• You can remain calm and professional in a busy customer-facing environment, confidently making decisions, prioritising activity and responding effectively to customer and operational issues as they arise.
• You understand how excellent customer service contributes to commercial success. 
• You can motivate and support colleagues to engage customers confidently, promote products naturally and contribute towards sales and income targets.
• You communicate clearly and professionally and work collaboratively with colleagues. 
• You can share priorities, provide constructive support and help create a positive working environment.
• You understand what makes an excellent and inclusive customer experience and can support others to deliver consistently high standards.
• You can organise competing priorities while maintaining high standards across stock control, merchandising, till processes and day-to-day retail operations.

We’re on the lookout for a new team member to join our amazing and welcoming Contact Team. We’re passionate about delivering excellent customer service, putting people first and helping make our communities places we can all be proud of.

You’ll be the first point of contact for our customers, helping resolve their queries and making sure we get things right from the start. You’ll also support with some administrative tasks, and at times you may help coordinate maintenance visits so our Home Repairs Team can continue providing high‑quality repairs.

This is a brilliant opportunity to make a real impact and explore future development and progression across the team and the wider organisation.

• Ability to communicate successfully with a wide range of organisations and people.
• Clear, concise and professional communication skills, both oral and written.
• Ability to give high levels of service and adopt a right first-time approach.
• Experience of working in a customer focused and or contact centre environment.
• Ability to empathise and understand sometimes complex and potentially emotional customer queries.
• Experience of working with Microsoft Office or other relevant software systems.
• Knowledge of relevant confidentiality and professional boundary standards.
• Experience of using in-house databases effectively.

We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role interests you, then apply now. 

Operations and Customer Support roles are focused on delivering services directly to
customers, employers and colleagues. Interns may work in Jobcentres, customer service teams, recruitment teams or employment support services.

The internship will run for eight weeks with the expected start date of 1st February 2027 subject to the successful completion of security and onboarding checks.

Successful applicants will be matched to an internship role based on a range of factors, including location preferences, skills and experience. We cannot guarantee placement within a specific team or business area.

• Comfortable working in a busy team environment.
• Be aged eighteen to twenty five on 1st February 2027.
• Be autistic.
• Have the right to work in the UK and meet the requirements of the Civil Service
  Nationality Rules.
• Are interested in a career within the Civil Service, the Department of Work and Pensions (DWP), or the business area they are applying for.
• Can work independently and as part of a team.
• Can work positively with people in a variety of roles.
• Please see the job advert for the security requirements.

For the full person specification, please click the 'apply now' button.

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.