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ou will be taking up a permanent role as Centre Leader at our IntoUniversity centre in Kirkby.

• Have completed an undergraduate degree to a 2.2 or higher.
• Have achieved a grade C/ grade 4 or higher in GCSE Maths and English/ achieved National 5s or Standard
  Grade at Credit level (grades 1-2) in Maths and English (or equivalent).
• Have a minimum of 2 years full-time paid or voluntary experience working with children and young people,
  either at IntoUniversity, or external organisations, or a combination of both. Please note that we will not take
  part-time, seasonal or ad-hoc work into account when calculating the length of full-time experience.
• Have the right to work in the UK (please note that as a charity we do not have the capacity to sponsor work
  visas).
• Be able to apply knowledge of F.E. and H.E. (such as UCAS applications) to help young people decide about their futures; and have knowledge of national developments in H.E. and their impact on young people traditionally underrepresented in H.E.
• Have experience of confidently negotiating with a variety of stakeholders, for example: head teachers,
  funders, universities.

You will be taking up a fixed-term role as Interim Centre Leader at our IntoUniversity centre in Coventry.

• Have completed an undergraduate degree to a 2.2 or higher.
• Have achieved a grade C/ grade 4 or higher in GCSE Maths and English/ achieved National 5s or Standard
  Grade at Credit level (grades 1-2) in Maths and English (or equivalent).
• Have a minimum of 2 years full-time paid or voluntary experience working with children and young people,
  either at IntoUniversity, or external organisations, or a combination of both. Please note that we will not take
  part-time, seasonal or ad-hoc work into account when calculating the length of full-time experience.
• Have the right to work in the UK (please note that as a charity we do not have the capacity to sponsor work
  visas).
• Be able to apply knowledge of F.E. and H.E. (such as UCAS applications) to help young people decide about their futures; and have knowledge of national developments in H.E. and their impact on young people traditionally underrepresented in H.E.
• Have experience of confidently negotiating with a variety of stakeholders, for example: head teachers,
  funders, universities.

We are looking for a self-starter with the ability to prioritise their own workload whilst advising Scope’s helpline customers. To provide support to helpline customers, supporters and donors and Scope enquiry customers. 

Location: This role requires weekly attendance at Scope Leeds office (3 Brewery Wharf, Leeds, LS10 1JF)  with the remaining days worked remotely.

The working pattern for this role will be agreed and will be varied over shift patterns between 9am to 6pm Monday to Friday and to include some Saturday working 10am to 6pm.  

To be successful in this role, you will have:

• Demonstrable experience of providing advice and information.
• Experience of working in a contact centre environment with a friendly and empathetic manner.
• Excellent customer service skills and be able to communicate correctly to all of Scope’s internal and external customers.
• Drive and enthusiasm to the role and be able to demonstrate that you care passionately about improving the lives of disabled people.

Please give examples in your application to show how you have these skills.

We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.

 The role will be split between taking calls on our advice line where you will complete an assessment with the client and book them in for an advice appointment and you will also hold your own advice appointment with clients.

Experience is not necessary, but we are looking for someone who:

• Has excellent communication skills
• Can manage own time effectively with a keen eye for detail
• Can complete tasks to the highest quality
• Can monitor and maintain own standards ensuring work is accurate
• Has worked in a public-facing role

Full training and support will be given to the successful candidate to enable them to carry out their role.

Thank you for your interest in our vacancy.  The above role is advertised on a rolling recruitment basis.  We reserve the right to withdraw or close this vacancy at any time, without prior notice, before the advertised closing date. Please apply as soon as possible to avoid disappointment.

You will provide essential administration to support to a team of telephone advisers with a range of administrative tasks, including data collection and input, and the preparation, printing and posting of letters and forms

• Has excellent communication skills
• Can manage own time effectively with a keen eye for detail
• Can complete tasks to the highest quality
• Can monitor and maintain own standards ensuring work is accurate
• provide essential administrative and paralegal support to fee earning, assisting with a varied caseload of family and civil law matters

Thank you for your interest in our vacancy.  The above role is advertised on a rolling recruitment basis.  We reserve the right to withdraw or close this vacancy at any time, without prior notice, before the advertised closing date. Please apply as soon as possible to avoid disappointment.

This is a key customer focussed role for MAC and is key to visitors’ experience and to the perception of the organisation as an iconic arts venue in the West Midlands. The Duty Managers oversee the daily operations of the venue. They lead a team of staff, establishing and delivering excellence in customer service whilst ensuring the safety and security of the building and all users.

Essential

• Level 3 or above qualification in any subject
• First Aid at work – MAC will fund postholder to obtain if not already
• A minimum of two years’ experience of supervising a customer service team preferably in a public venue (such as arts)
• Experience of developing and delivering high levels of customer satisfaction within a customer relationship management policy
• Demonstrable experience in deal with security issues and anti-social behaviour.
• Demonstrable experience of provision of services to people with access needs,
• Manual Handling experience 
• A working knowledge of current licensing and health and safety requirements in public venues e.g. building evacuations, risk assessments, manual handling
• Excellent verbal, written and telephone communication skills, 
• Excellent IT skills (Including Microsoft Office and ticketing software such as Spektrix). 
• Ability to move heavy furniture (with aids)
• Organised and practical with consistent attention to detail.
• Good communication skills, able to liaise with internal teams and external partners professionally and effectively.
• Proactive approach and strong problem-solving ability.
• Commitment to high standards of service delivery.
• Commitment to equal opportunity and inclusion with consideration to how the venue serves its users.
• Dedication to fostering diversity and representation, with a demonstrable ability to work with people from a wide variety of backgrounds and age.
• Availability to work unsociable hours.
• High dress and appearance standards
• Excellent time keeping.

To ensure the smooth running of the restaurant and other service areas. This will involve supporting the management team in offering a great customer experience in the restaurant, express kiosk, bar and for events and conferences throughout the building.

(You should meet most of these requirements)

• Experience of working in a busy restaurant or bar.
• Cash handling and working with an EPOS system.
• Basic food hygiene knowledge
• Ability to work under pressure in a busy environment. Strong multitasking skills.
• Able to prioritise and delegate effectively.
• Excellent communication skills, personable and able to inspire a team.
• Friendly and personable.
• Reliable and hardworking.
• Flexible- able to work evenings, weekends, Bank Holidays.

Desirable

(You should meet some of these requirements)

• Food Hygiene Level 2 certificate (mac can provide training otherwise)
• Experience of working in a multifunctional venue with several catering outlets.
• Supervisory experience.
• Previous experience of cashing up.
• Working knowledge of managing within Health and Safety, Hygiene, Food Safety and Premises Licensing laws.
• Barista skills.
• Bar work experience.
• Interested in current trends in catering and hospitality. An interest in a variety of art forms and MAC as a venue and charity.
• Able to motivate and inspire a team.

Please be aware that we may close this vacancy before the stated deadline if we receive a high number of applications. We strongly advise you to submit your application as early as possible. 

Science Communicators are the heart of everything we do at Xplore! It’s a role where no two days are ever the same. 

As a Science Communicator you will have a keen interest in science and be passionate about communicating with people about anything and everything. You love engaging, talking and presenting to a wide range of audiences. We believe that confidence and subject knowledge can be built and learnt over time but showing initiative and wanting to give something a go will be second nature to you. You are an excellent team player while also having the ability to be a self-directed worker. Whilst having a background in science is useful, it certainly isn’t a deal-breaker and a drive to learn is just as important. The ability to speak Welsh or another locally spoken language is desirable for this role. Representation is incredibly important for sparking a passion for science, with that in mind Xplore! celebrates diversity and welcomes applications from all backgrounds.  

We are looking for passionate people to join our Development Planning Advice Service. The Service is responsible for influencing both strategic land use plans and projects seeking planning consent. The work is varied, rewarding, and provides the real opportunity to influence sustainable development in Wales.

In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method.

1. Experience in development planning processes and working with the development sector.
2. Experience of applying and reviewing environmental impact assessments. 
3. Able to communicate effectively with Local Planning Authorities, business and the public, explaining complex issues and gaining support by influencing.
4. Strong and effective self-management and organisational skills.
5. Able to analyse complex information and situations, solve problems and make sound judgements.
6. Able to work well as part of a team and lead virtual task groups.

Working with a range of expert colleagues across our regulatory, advisory, and environmental specialist teams, you’ll be developing priority Natural Resources Wales (NRW) policies, strategies and guidance to help ensure Government, applicants, planning authorities and regulators make environmentally informed decision making in relating to the deployment of energy infrastructure on land in Wales.

As an organisation we support flexible working. You will be contracted to an NRW office within the place base / location above and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.

In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method.

• Knowledge of Welsh, UK and EU legislation related to energy. Welsh, UK Government policy drivers and strategies in energy, decarbonisation and climate change and the issues and opportunities in Wales.
• Experience of technical analysis and interpretation of a range of complex energy generation, distribution and storage, decarbonisation and climate change information and data sources; analysing large data sets using spreadsheets and relevant models.
• Working with WG, UK Government, regulators, sectors and professional bodies, and academia.
• Working in a programme and project management environment with Project Management experience and/or qualifications.
• Representing the organisation in high profile and contentious issues in the public arena.
• Share your knowledge and expertise to help solve problems

Welsh Language level requirements 

• Essential: Level A1 - Entry level 

Welsh language levels

Please note if you do not meet the A1 requirement such as ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.